Glen House Resort & Smuggler Glen Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.glenhouseresort.com or www.smugglers.com (the “Site”).
We take our guest’s privacy and security very seriously. We do not sell or share our guest’s personal information. Whenever you provide personal information, we will treat that information in accordance with this policy, current Canadian Data Protection legislation and Internet best practice.
By using our website, you consent to the collection, storage and processing of your personal information by us in to the manner set out in this privacy policy.
DATA PROTECTION
We may collect personal information from you including, without limitation, non-public information about you that helps us identify you, such as first and last name, email address, home and business addresses, telephone numbers, billing information, credit card information, reservation and stay information, travel agency information, guest preferences, social media usernames, and other non-public information.
We may collect non-personal information about your use of our websites such as your IP address, usage statistics, browsing history, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use (e.g., Firefox, Chrome, Internet Explorer), and the domain name of your internet service provider. We use the IP address(es) from which you make your reservations to help administer our website. Your IP address is also used to help identify you.
We take great care to ensure this information remains confidential. We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.
From time to time, we may offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information may be shared with that third party to the extent necessary to provide that service and process the purchase or request.
HOW YOU MAY PROVIDE US WITH YOUR PERSONAL INFORMATION
▪By making a reservation
▪By registering for our newsletter or other promotions
▪By signing up to receive emails, promotions, alerts, announcements or newsletters
▪By providing it to us in communications regarding service delivery such as comment cards
▪By providing the information to us by participating in a marketing initiative or contest
▪By communicating with us via the websites,email or fax.
You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be.
You may at any time in the future opt-in to receive e-mail offers. Unsubscribe instructions are also included in each of our marketing communications emails.
WHY WE COLLECT PERSONAL INFORMATION
▪To process and respond to your reservations, requests and inquiries and provide services to you.
▪To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
▪To alert you to new developments, promotions, specials, special events, or products or services.
▪To send announcements, promotions, and newsletters, and to provide you with personalized content in the newsletters.
▪To analyze our users’ demographics and interests.
▪To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
▪To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
▪To monitor and analyze information regarding your browsing and viewing preferences and to diagnose problems of the websites.
▪For administration and improvement of the Websites and to enhance the user experience.
▪To meet legal and regulatory requirements.
If we wish to use your personal information for an additional purpose, we will always ask you to agree at the point of collection. If you have already supplied us with personal information, you can change your instructions at any time.
WHEN DO WE DISCLOSE PERSONAL INFORMATION
We disclose personal information only in these limited circumstances:
▪We may disclose a guest’s personal information to a person who, in the reasonable judgment of Glen House Resorts, is seeking the information as an agent of the guest -for example, a travel agent who is booking a reservation on behalf of the guest.
▪Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.
▪Personal information may be shared with a third party retained by Glen House Resort & Smuggler Glen to perform functions on its behalf such as reservations handling, data processing or storage, guest surveys or research.
▪Personal information may be shared with an agent retained by Glen House Resort & Smuggler Glen to evaluate a customer’s credit worthiness or in order to collect a customer’s account.
▪Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of Glen House Resort & Smuggler Glen it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.
Any such disclosure of a guest’s personal information by us to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
PRINCIPLES
▪Glen House Resort & Smuggler Glen will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
▪We will protect your personal information with appropriate security safeguards.
▪We will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
▪We will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
▪We will honour your request to access your personal information in as timely fashion as is reasonably possible.
INTERNATIONAL PRIVACY LAWS
Glen House Resort & Smuggler Glen is located in Canada. Please be aware that if you are visiting our site from outside the Canada that all information you provide, including any personal data, and any information that is collected, stored or otherwise processed by us will necessarily result in the transfer of information across international borders to, and from Canada. Canada may not necessarily have the data protection laws as comprehensive or protective of personal data as the country in which you reside, but our collection, storage and use of your personal data, will at all times comply with the terms of this Privacy Policy. By agreeing to this Privacy Policy and using our site, you agree to the transfer and processing of your data in the Canadain a manner consistent with the terms of this Privacy Policy.
TRADEMARK NOTICE
This Web site contains logos, wordmarks, images and other valuable trademarks owned and used by Glen House Resort & Smuggler Glen. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used without the express prior written permission of Glen House Resort & Smugglers Glen.
If you have any questions or concerns regarding this Privacy Policy, or wish to make a request in respect of your personal information please contactinfo@glenhouseresort.com
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@glenhouseresort.com or by mail using the details provided below:
Glen House Resort, 409 1000 Islands Parkway, Lansdowne, ON, K0E1L0, Canada